Enabling Technology Adoption
A national quick-service restaurant brand was introducing a mobile-friendly learning platform for 150,000+ team members across approximately 2,000 franchise operators. Because adoption couldn’t be mandated, the business needed to build operator confidence and demonstrate value while preparing restaurants for new ways of learning.
Switch connected the technology rollout with franchisee engagement, change governance and restaurant readiness, equipping teams with practical resources and feeding frontline insights into implementation decisions. Early pilot results showed 93% satisfaction with the new platform, with 85% of pilot restaurants recommending a chain-wide rollout.