A leading automotive services organization brought together two established businesses to create a more complete offering and support an ambitious growth strategy. Separate leadership structures, sales teams, technologies and service models meant the integration required changes to how people led, collaborated and served customers, alongside the combined organizational structure.
Switch Consulting Group developed an integrated change management strategy connecting leadership alignment, organizational transitions and technology adoption. The work included assessing 17 initiatives across more than 10 stakeholder groups, gathering input from over 80 employees, and preparing teams through targeted communications and learning. These efforts helped establish clearer responsibilities, more coordinated ways of working and a stronger foundation for future integrations and growth.